COMPLAINTS

Making a Complaint

Office bearers include priests, deacons, bishops, licensed lay ministers, trustees, wardens and Vestry Members. 

If you wish to make a complaint about an office bearer in the Anglican Church (for example, a priest, deacon, bishop, licenced lay minister, trustee, etc) we encourage you to put it in writing and send it directly to the independent Registrar.

Write the complaint or ask someone to write it for you. 

Send the complaint to the Independent Registrar 

Ministry Standards Registrar
c/- P O Box 87188,
Meadowbank,
Auckland 1742

registrar@anglicanchurch.org.nz

church canons concerning complaints

In January 2021, the Anglican Church in Aotearoa New Zealand and Polynesia introduced a new set of canons (rules) that describe the standards expected of office bearers in the church along with the complaints process that makes such office bearers accountable. You can read these rules in full here: Title D Canons (scroll down once you get there).

The third Canon (Canon III of the Maintenance of Ministry Standards) describes the way that complaints are received, assessed, determined and made public. All complaints are sent to the Registrar who will determine what happens next. No complaints are to be vetted by any diocesan office bearer. That means that any representative of the church who receives a complaint, is obliged to forward that complaint directly to the Registrar.

What follows below is not intended as a detailed evaluation or description of the canonical process but is instead a simple summary. To understand the process in full you will need to take advice and/or read the Canons in full.

MInistry Standards Registrar & process

The Ministry Standards Registrar is appointed by the Ministry Standards Commission. This Registrar must be enrolled as a barrister or solicitor of the High Court of New Zealand and have at least 7 years' experience. The current Registrar is retired judge, Justice John Priestley.

The Registrar is responsible for completing the initial assessment of each complaint received. The Registrar will then decide whether the complaint should be dismissed or referred as either unsatisfactory conduct or misconduct. 

Unsatisfactory Conduct

"a failure to observe Standards Required of Ministers which does not amount to misconduct"

Any complaint that is determined "unsatisfactory" will be referred back to the relevant licensing Bishop. (If the complaint concerns a bishop then the Registrar refers to the appropriate archbishop.) The bishop then has the following courses of conduct available:

(a) a process of reconciliation carried out in accordance with the principles of the relevant Tikanga;

(b) a full investigation into the complaint, following inquiry principles, after which the Licensing Bishop or, in the case of a Bishop, the Archbishop may admonish the respondent; and/or

(c) requiring the respondent to undertake further training or counselling.

Misconduct

"any intentional, significant or continuing departure from the Standards of Ministry set out in Canon I"

Any complaint that the Registrar considers to cross the threshold defined above will be described as 'misconduct' and referred for further investigation and a tribunal hearing. The complainant is not expected to prosecute his or her own case. Instead, the church appoints an advocate to prosecute on behalf of the complainant. This advocate must be a barrister or solicitor of the High Court of New Zealand and must have at least 7 years' experience. Likewise, respondents (the persons against whom the allegations are made) are not expected to defend themselves.

A tribunal will determine whether there is misconduct or not and make appropriate recommendations. Where there is no evidence of misconduct the complaint will be dismissed. If there is evidence of misconduct, then one of four recommendations will be made in the following order of seriousness:

  1. Admonition
  2. Suspension
  3. Deprivation of Office
  4. Deposition

The chart below describes the process in broad terms. To understand the process in full, please refer to Title D, Canon III.